Users will be charged for any additional outlets, as well as any custom installations or other XFINITY services and service appointments. I new this was going to happen. I use their cell service and will say we do save allot at $12 per gig a month per line. The customer service website also lets subscribers know they can write a letter under “Other ways to get in touch.” I doubt this is particularly effective, but it is apparently an option. Recently my plan was going from $126 to $175. I went back to the library and re sent the documents with the subject header that they recommended. It was only available to low income families with school age children so students could access the internet from home. Visit Customer Care. I’m throwing in the towel and contacting the Better Business bureau. That’s about all they have good going for them. Comcast XFINITY Internet Essentials program is a great option for low-income users who are receiving some type of public assistance that is supported by the program. Xfinity, which was introduced in 2010 by its parent company Comcast, is one of the most well-known internet providers in the country. I owe them nothing. Kids can't learn, (My sister goes to high school and had to be taught via online classes) I can't play video games or watch Youtube, I can't even play my phone games. How do you expect to get new customers when you treat people like that ? Each time they go through the same long processes of troubleshooting that I have already done prior to calling. Over Charged ME ON THE FINAL BILL PHILADELPHIA Pa, Comcast Xfinity Erroneous charges after termination of services. So they lied you can’t just plug it in and it’s ready to go. Installation may require 6 to 8 weeks or more to complete.”2 It’s also going to cost you $225 a month and require a 2 year contract. Phone: 1-888-CDI (234)-4272. AND that has been the situation for over 25 YEARS already of lost revenue from me and an entire street over from me ! In short I called 4 separate times and never received the Xfi pods. If they don’t provided services to your area, yes, you will not get the service. Please call for help“. I bought an Internet Essentials refurbished laptop from CDI. Please do not post any personal information relating to yourself, or employees of Comcast as these comments will not be approved. Of course I provided my credit card and you have never provided me the credit that was supposed to have been made last month. Applicants who are approved for the Internet Essentials Program can buy an Internet Essentials–approved computer from CDI Computers. I waited on phone just as long and today I received my free router n free internet works great, Melissa Williams - April 13, 2020 @ 19:58, There is a ringing that is so bad that I cannot keep my modem plugged up it’s giving me and my child to headache really bad what do I do about the ringing that is coming throughout my house affecting everyone. I’ve seen first-hand the power that the Internet has to transform lives, strengthen communities, and inspire a new generation of leaders. Internet essential is a phony ad. For more information about reviews on ConsumerAffairs.com please visit our I am shopping for another cut rate internet provider. I had to get Comcast technician to come to my home to terminate the wire into my home. I expected to see much slower speeds and and a very low amount of data being offered. This is terrible specially now a days when having internet is a necessity. As I have been upset at their lack of service during my previous 6 calls to. Great service. For most internet users, the cable options Xfinity provides are more than enough. Two years ago, Comcast began rolling out its Internet Essentials program, which offers Internet access to certain low-income families for only $9.95/month. He put in for a refund – he said there wasn’t enough usage to carry anything. We apologize for the negative experience.