We also got our mattress from them as well. Be the first one to find this review helpful. I am experiencing ALL of this! If you could send us your order info and the details to TellUs@RoomsToGo.com we'd be happy to look into this for you! The stitching on 1 recliner is coming out. Fulfill the promised warranty and replace the section of sofa that was damaged. Review #1653047 is a subjective opinion of poster. Our content is intended to be used for general information purposes only. They sent a man out to look at the love seat who, said he saw nothing wrong with it and he would call me later to discuss it . No where in the warranty does it say anything about sizes of stains. The pillows on the back are attached with zippers at the bottom. So my sales person was great and picking out the furniture was fine. Rooms To Go said the warranty for repair is for 1 year. Review #1175380 is a subjective opinion of poster. Ashley Furniture ashleyfurniture.com. Sleeper Sofas Affordable Sofa Options Stylish Sleeper Sofa Review Gallery Cheap Room To Rooms To Go Sleeper Sofa Amaara Co Sleeper Sofas Affordable Sofa Options Living Room Sofas Couches READ Interiores De Casas Modernas Chicas. Check our FAQ. If you're thinking of shopping here DO NOT. delivery. Completely worry free experience for us. I explained the entire saga and asked for the order to be canceled and for a refund. Rooms To Go, gave us the run around so that the the six months would pass for any disputable claims. I was told that they simply wouldn't Mark it as delivered and customer service would be in touch right away to have another one delivered. I bought two couches for my home in Florida. Sleeper sofas affordable sofa options stylish sleeper sofa review gallery cheap room to sleeper sofas affordable sofa options living room sofas couches. Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2456 reviews.. The delivery time given was 6 pm to 10 pm. Rooms To Go ranks 307 of 1470 in Furniture and Decor category. Received call from dispatch asking if I want reschedule, said yes, so...they said, "Gotta put you on for customer service.". He does not rest till we are smiling. We called in to have it checked out for warranty issue . Thank you, Megan in customer care! Sent 2 emails, no response. They have a great way of communicating when the furniture will arrive. - Tiffany, Please email us at TellUs@RoomsToGo.com with your order info. I spent almost $3k and waited 3 months for this sectional only for them delivering everything incorrectly. The delivery guy just told me to expect a call at 8am and rushed away. Contacted customer service and was told that only was I not allowed to pick it up, I would also have to wait another two weeks to receive it even though it was their mistake. We were assured that if we fixed it, since this was a known issue, if it happened again we could have the issue still taken care of even out of warranty. We are deeply disappointed to hear that you have not received the service that you deserve! Please reach out to us at TellUs@RoomsToGo.com with your order info and we’d be happy to help to the best of our ability! Purchase a sleeper sofa and with the purchase we include the insurance ,the sales guy told us any accidental damage they will happily replace the sofa . I think this person's photo should be in the Billboards on I-95 and all mayor highways Nationwide. I purchased a leather sectional and chair from this place in Raleigh, NC. They do what people program them to do and whoever needed to fix the situation needed to do it immediately. Just send us an email to TellUs@RoomsToGo.com with your order info and the details. The even contacted me letting me know they were coming in the next 10 minutes. For a rustic approach, try a tan leather model featuring nailhead trim. The love seat we bought is sinking on one side and to the naked eye it is VERY noticeable . Rooms to Go contacted me and fully replaced my sectional. Never got that call by the way. Rights Reserved, You Are About to Contact PissedConsumer.com. He acts like we are family and bends over backwards to please. Opted for new couch. We hope to hear from you soon! We value your privacy. BEWARE. After I pressed (so, you are the CEO? Just read all their complaints it's ridiculous. Choose better. He stopped short of calling me a liar, but the insinuation was clear. I will purchase from this store again whenever I need furniture. But the delivery process is absolutely and appallingly terrible. Review #1332132 is a subjective opinion of poster. Note, I had to make the call to learn this information. Waited days and no response from company. Just send us an email to TellUs@RoomsToGo.com with your order details. It was backordered (even though we decided to purchase based on the fact the website indicated the item was in stock) and would not be available for another 5 weeks. DO NOT PURCHASE THE EXTRA WARRANTY FROM ROOMS TO GO. Couch zipper broken. They talked me into buying the protective treatment. A link has directed you to this review. After investigation, I found that 72% of online reviews are 1 star. Review #1462941 is a subjective opinion of poster. The next day, when our delivery window was passed, I called Customer Service. We bought a sectional less than a year ago , bought warranty for it too its been 6 months that the clamps which hold the sectional pieces together are broken and there are stains and its been ripping off when we bough the warranty it says if they are not able to fix it they will replace it , they send technician 2 times and then rooms to go called and said nothing is covered .